Services marketing :
Lovelock, Christopher.
Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz. - 5th ed. - Upper Saddle River, NJ : Prentice Hall, c2004. - xviii, 652 p. : ill. ; 26 cm.
Includes bibliographical references and indexes.
0131268465 : GBP 47.99
Service industries--Marketing.
Professions--Marketing.
HD9980.5 / .L68 2004
Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz. - 5th ed. - Upper Saddle River, NJ : Prentice Hall, c2004. - xviii, 652 p. : ill. ; 26 cm.
Includes bibliographical references and indexes.
0131268465 : GBP 47.99
Service industries--Marketing.
Professions--Marketing.
HD9980.5 / .L68 2004