Assessing service quality : (Record no. 9985)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00793cam a22002292 4500 |
| 001 - CONTROL NUMBER | |
| control field | 0000023816 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20151217152249.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 130327s xx 000 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 8170005766 : |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | KABU |
| Transcribing agency | KABU |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Hernon, Peter. |
| -- | 0000157839 |
| 245 10 - TITLE STATEMENT | |
| Title | Assessing service quality : |
| Remainder of title | satisfying the expectations of library customers / |
| Statement of responsibility, etc. | Peter Hernon and Ellen Altman. |
| 250 ## - EDITION STATEMENT | |
| Edition statement | ALA ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | New Delhi : |
| Name of publisher, distributor, etc. | Ess Ess, |
| Date of publication, distribution, etc. | 2009. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xvii, 243 p. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Public services (Libraries) |
| General subdivision | Evaluation. |
| -- | 0000183531 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Public services (Libraries) |
| General subdivision | Evaluation. |
| Geographic subdivision | United States. |
| -- | 0000183532 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Altman, Ellen. |
| -- | 0000183533 |
| 852 1# - LOCATION | |
| -- | p2150 KES |
| 908 ## - PUT COMMAND PARAMETER (RLIN) | |
| Put command parameter | 130327 |
| 950 ## - LOCAL HOLDINGS (RLIN) | |
| -- | 1 |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Not for loan | Home library | Current library | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Kabarak, Main Campus | Kabarak, Main Campus | 17/12/2015 | Z711 .H47 2009 c. 1 | 014859 | 17/12/2015 | 17/12/2015 | General Collection |