00903cam a22002652 4500 0000024854 20151217152306.0 140319s xx 000 0 eng d 0071086967 : KABU KABU HD9980.5 .Z45 2013 Zeithaml, Valarie A. 0000151061 Services marketing : integrating customer focus / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. 6th ed. New York : McGraw-Hill, 2013. xxvii, 642 p. Includes bibliographical references and index. Service industries Marketing. 0000151049 Customer services. 0000151055 Bitner, Mary Jo. 0000151062 Gremler, Dwayne D. 0000185113 p3950 KES 140319 1 10391 10391 0 0 lcc 0 KABU KABU 2015-12-17 1 HD9980.5 .Z45 2013 c. 1 017953 2024-08-02 00:00:00 2016-07-15 2015-12-17 BK