00497cam a22001692  4500001001100000005001700011008004100028020001700069040001500086100003500101245007000136260003600206300001700242650003600259700002900295852000300324000002494820151217152307.0140401s         xx           000 0 eng d  a0071379541 :  aKABUcKABU1 aAnderson, Kristin.@000018527810aCustomer relationship management /cKristin Anderson, Carol Kerr.  aNew York :bMcGraw-Hill,c2002.  axii, 164  p. 0aCustomer relations.@00001515591 aKerr, Carol.@00001852791