Robert-Phelps, Graham. <br/><br/>
Customer relationship management. 

 - London :  Thorogood,  2001. 
 - 228 p. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .R63