TY  - BOOK
AU  - 
TI  - The five pillars of TQM: how to make total quality management work for you 
SN  - 0452271029
AV  - HD62.15 .C74 1994 C.1
PY  - 1994///
CY  - New York 
PB  - Truman Talley Books/Plume 
ER  -