00601cam a22001932  45000010011000000030004000110050017000150080041000320200028000730400015001010500028001162450065001442500012002092600036002213000018002575040064002756500030003397000038003690000001844OSt20190706141808.0070328s        xx            000 0 eng d  a9353066314cKES 4188.16  aKABUcKABU 0aHD62.15b.T68 2019 c. 110aTotal quality management /cDale H. Besterfield ... [et al.]  a5th ed.  aIndiabPearson education c2019  axxv, 622 p. :  aIncludes bibliographical references (p. 527-528) and index. 0aTotal quality management.1 aBesterfield, Dale H. ...[et al.].