Cunningham, Michael J. <br/><br/>
Customer relationship management / 
Michael J. Cunningham 
 - Oxford, UK  Capstone Publishing  2002. 
 - v, 124 p. 
<br/><br/><label>ISBN: </label>1841122130 : 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .C86 2002 c. 1