TY  - BOOK
AU  - Cunningham,Michael J.
AU  - Kerr,Carol
TI  - Customer relationship management
SN  - 1841122130 :
AV  - HF5415.5 .C86 2002 c. 1
PY  - 2002///
CY  - Oxford, UK
PB  - Capstone Publishing
KW  - Customer relations
ER  -