Crosby, Philip B. <br/><br/>
Quality Without Tears:   The Art of Hassle-Free Management/  
Philip B. Crosby 
 - New York  McGraw-Hill  1984 
 - xv, 205p. 
<br/><br/><label>ISBN: </label>0070145115 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality Assurance 
<br/><br/><label>LC Class. No.: </label>TS156.6  / .C76 1984