TY  - BOOK
AU  - Crosby, Philip B.
TI  - Quality Without Tears: : The Art of Hassle-Free Management/ 
SN  - 0070145115
AV  - TS156.6 .C76 1984 
PY  - 1984///
CY  - New York
PB  - McGraw-Hill
KW  - Quality Assurance
ER  -