TY  - BOOK
AU  - Besterfield,Dale H.
TI  - Total quality management
SN  - 8178082705 :
AV  - HD62.15 .T68 1999
PY  - 1999///
CY  - Patparganj, Delhi
PB  - Pearson education (Singapore)
KW  - Total quality management
N1  - Includes bibliographical references (p. 527-528) and index
ER  -