TY  - BOOK
AU  - Fleming, Carol A.
TI  - It's the way you say it: Becoming articulate, well-spoken, and clear
SN  - 1609947439
AV  - P95 .F54 2013 
PY  - 2013///
CY  - Oakland
PB  - Berrett-Koehler
KW  - Oral communication
ER  -