Stone, Douglas,  1958- <br/><br/>
Difficult conversations :  how to discuss what matters most / 
Douglas Stone, Bruce Patton, Sheila Heen, Roger Fisher. 
 - Revised edition. 
 - 1 online resource 
<br/><br/> Revised edition of Difficult conversations, 1999. 
<br/><br/> "The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving"-- 
<br/><br/><label>ISBN: </label>9780593511695 
<br/><br/><label>LCCN: </label>2023002435 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Interpersonal communication.<br/>Interpersonal communication--Case studies.
<br/><br/><label>LC Class. No.: </label>BF637.C45  / 2023 
<br/><br/><label>Dewey Class. No.: </label>158.2