02330cam a22004098i 450000100090000000300040000900500170001300600180003000700150004800800410006301000170010402000270012102000370014803500130018504000230019804200080022105000200022908200270024910000360027624501230031225000210043526300090045626400380046530000220050333600260052533700260055133800360057750000540061352008240066758300410149158801030153265000330163565000470166870000280171570000270174377601500177022937435OSt20260721113000.0m    |o  d |     cr_|||||||||||230119s2023    nyu     o     000 0 eng    a  2023002435  a9780593511695q(ebook)  z9780143137597q(trade paperback)  a22937435  aDLCbengcDLCerda  apcc00aBF637.C45b202300a158.2223/eng/202301191 aStone, Douglas,d1958-eauthor.10aDifficult conversations :bhow to discuss what matters most /cDouglas Stone, Bruce Patton, Sheila Heen, Roger Fisher.  aRevised edition.  a2308 1aNew York :bPenguin Books,c2023.  a1 online resource  atextbtxt2rdacontent  acomputerbc2rdamedia  aonline resourcebcr2rdacarrier  aRevised edition of Difficult conversations, 1999.  a"The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving"--cProvided by publisher.  aCataloguing:c20260721kgtanuigtanui  aDescription based on print version record and CIP data provided by publisher; resource not viewed. 0aInterpersonal communication. 0aInterpersonal communicationxCase studies.1 aPatton, Bruce,eauthor.1 aHeen, Sheila,eauthor.08iPrint version:aStone, Douglas, 1958-tDifficult conversationsbRevised edition.dNew York : Penguin Books, 2023z9780143137597w(DLC) 2023002434