02478cam a22004578i 4500 22937435 OSt 20260721113000.0 m |o d | cr_||||||||||| 230119s2023 nyu o 000 0 eng 2023002435 9780593511695 (ebook) 9780143137597 (trade paperback) 22937435 DLC eng DLC rda pcc BF637.C45 2023 158.2 23/eng/20230119 Stone, Douglas, 1958- author. Difficult conversations : how to discuss what matters most / Douglas Stone, Bruce Patton, Sheila Heen, Roger Fisher. Revised edition. 2308 New York : Penguin Books, 2023. 1 online resource text txt rdacontent computer c rdamedia online resource cr rdacarrier Revised edition of Difficult conversations, 1999. "The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving"-- Provided by publisher. Cataloguing: 20260721 gtanuigtanui Description based on print version record and CIP data provided by publisher; resource not viewed. Interpersonal communication. Interpersonal communication Case studies. Patton, Bruce, author. Heen, Sheila, author. Print version: Stone, Douglas, 1958- Difficult conversations Revised edition. New York : Penguin Books, 2023 9780143137597 (DLC) 2023002434 7 cbc orignew 1 ecip 20 y-gencatlg lcc BK 21912 21911 0 0 lcc 0 KABU KABU GEN 2026-07-21 1548.00 2026/5751 0 BF637.C45 2023 C.1 37288 2026-07-21 11:30:57 C.1 2026-07-21 BK 0 0 lcc 0 KABU KABU GEN 2026-07-21 1548.00 2026/5752 0 BF637.C45 2023 C.2 37285 2026-07-21 11:30:00 C.2 2026-07-21 BK 0 0 lcc 0 KABU KABU GEN 2026-07-21 1548.00 2026/5754 0 BF637.C45 2023 C.3 37286 2026-07-21 11:30:00 C.3 2026-07-21 BK 0 0 lcc 0 KABU KABU GEN 2026-07-21 1548.00 2026/5750 0 BF637.C45 2023 C.4 37287 2026-07-21 11:30:00 C.4 2026-07-21 BK 0 0 lcc 0 KABU KABU GEN 2026-07-21 1548.00 2026/5753 0 BF637.C45 2023 C.5 37289 2026-07-21 11:30:00 C.5 2026-07-21 BK