how to discuss what matters most Stone, Douglas 1958- creator author. Patton, Bruce author. Heen, Sheila author. text nyu 2023 Revised edition. monographic eng 1 online resource "The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving"-- Douglas Stone, Bruce Patton, Sheila Heen, Roger Fisher. Revised edition of Difficult conversations, 1999. Cataloguing: 20260721 gtanuigtanui Interpersonal communication Interpersonal communication Case studies BF637.C45 2023 158.2 Stone, Douglas, 1958- New York : Penguin Books, 2023 Revised edition. (DLC) 2023002434 9780593511695 2023002435 DLC 230119 20260721113000.0 22937435 eng