00819nam a22002412 4500 0000001934 20151217151833.0 070329s xx 000 0 eng d 0030225191 : GBP 38.99 KABU KABU HD9980.5 .B38 1999 Bateson, John E. 0000151045 Managing services marketing : text and readings / John E. G. Bateson, K. Douglas Hoffman. 4th ed. Fort Worth : Dryden Press, c1999. xxvi, 471 p. ; 29 cm. Includes bibliographical references and index. Service industries Marketing Management. 0000151046 Hoffman, K. Douglas. 0000151047 070329 1 5530 5530 0 0 lcc 0 KABU KABU 2015-12-17 1 HD9980.5 .B38 1999 C.1 001205 2024-08-02 00:00:00 2016-07-15 C.1 2015-12-17 BK