Whiteley, Richard C. <br/><br/>
Customer-centered growth :  five proven strategies for building competitive advantage / 
by Richard Whiteley and Diane Hessan. 
 - Reading, Massachusetts :  Addison-Wesley,  1996. 
 - x,320 p. ;  24 cm. 
<br/><br/><label>ISBN: </label>0201479672 :  KES 1,950 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction.<br/>Strategic planning.<br/>Competition.
<br/><br/><label>LC Class. No.: </label>HF5415.3  / .W45 1996