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  <titleInfo>
    <title>Customer-centered growth</title>
    <subTitle>five proven strategies for building competitive advantage</subTitle>
  </titleInfo>
  <name type="personal">
    <namePart>Whiteley, Richard C.</namePart>
    <role>
      <roleTerm authority="marcrelator" type="text">creator</roleTerm>
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  <name type="personal">
    <namePart>Hessan, Diane.</namePart>
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  <typeOfResource>text</typeOfResource>
  <originInfo>
    <place>
      <placeTerm type="code" authority="marccountry">xx</placeTerm>
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    <place>
      <placeTerm type="text">Reading, Massachusetts</placeTerm>
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    <publisher>Addison-Wesley</publisher>
    <dateIssued>1996</dateIssued>
    <issuance>monographic</issuance>
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  <language>
    <languageTerm authority="iso639-2b" type="code">eng</languageTerm>
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  <physicalDescription>
    <form authority="marcform">print</form>
    <extent>x,320 p. ; 24 cm.</extent>
  </physicalDescription>
  <note type="statement of responsibility">by Richard Whiteley and Diane Hessan.</note>
  <subject authority="lcsh">
    <topic>Consumer satisfaction</topic>
  </subject>
  <subject authority="lcsh">
    <topic>Strategic planning</topic>
  </subject>
  <subject authority="lcsh">
    <topic>Competition</topic>
  </subject>
  <classification authority="lcc">HF5415.3 .W45 1996</classification>
  <identifier type="isbn">0201479672 :</identifier>
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