TY  - BOOK
AU  - Whiteley,Richard C.
AU  - Hessan,Diane
TI  - Customer-centered growth: five proven strategies for building competitive advantage 
SN  - 0201479672 :
AV  - HF5415.3 .W45 1996
PY  - 1996///
CY  - Reading, Massachusetts
PB  - Addison-Wesley
KW  - Consumer satisfaction
KW  - Strategic planning
KW  - Competition
ER  -