DiVanna, Joseph A. Redefining financial services : the new renaissance in value propositions / by Joseph A. DiVanna. - Houndmills, Basingstoke, Hampsire : New York : Palgrave Macmillan, 2002. - xvi, 264 p. : ill. ; 25 cm. Includes bibliographical references and index. ISBN: 033399552X : KES 4,550 Subjects--Topical Terms: Financail services industry. LC Class. No.: HG173 / .D58