TY - BOOK AU - DiVanna,Joseph A. TI - Redefining financial services: the new renaissance in value propositions SN - 033399552X : AV - HG173 .D58 PY - 2002/// CY - Houndmills, Basingstoke, Hampsire, New York PB - Palgrave Macmillan KW - Financail services industry N1 - Includes bibliographical references and index ER -