00527nam a22001572  4500001001100000005001700011008004100028020002800069040001500097100003200112245008700144260003900231300001800270650004800288700003300336000000021520151021151041.0070117s        xx            000 0 eng d  a8120318099 :cKES 2,800  aKABUcKABU1 aGosney, John W.@000014830610aCustomer relationship management essentials /cJohn W. Gosney and Thomas P. Boehn.  aNew Delhi :bPrentice Hall,c2000.  axviii, 234 p. 0aCustomer relationsxManagement.@00001483071 aBoehn, Thomas P.@0000148308