TY  - BOOK
AU  - King,John H.
AU  - Cichy,Ronald F.
TI  - Managing for quality in the hospitality industry
SN  - 0130945897 :
PY  - 2006///
CY  - Upper Saddle River, NJ.
PB  - Pearson Education
KW  - Total quality management
KW  - Quality control
KW  - Hospitality industry
KW  - Management
ER  -