Operations and process management :  principles and practice for strategic impact / 
Nigel Slack ... [et al.] 
 - London :  Prentice Hall,  2006. 
 - xxv, 531 p. 
<br/><br/><label>ISBN: </label>0273684268 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Manufacturing processes.<br/>Process control.