00635cam a22002052  4500001001100000005001700011008004100028020001500069040001500084050002300099100003800122245008000160250001200240260003400252300001800286650004800304650003700352700003700389852000300426000001926520151217152150.0101023s         xx           000 0 eng d  a0071289276  aKABUcKABU 0aHD9980.5b.F5820111 aFitzsimmons, James A.@000015105010aService operations management /cJames A. Fitzsimmons, Mona J. Fitzsimmons.  a7th ed.  aBoston :bMcGraw-Hill,c2011.  axviii, 541 p. 0aService industriesxManagement.@0000151052 0aOperations research.@00001506771 aFitzsimmons, Mona J.@00001789491