TY  - BOOK
AU  - Dugdale,Keith
AU  - Lambert,David
TI  - Smarter selling: Next generation sales stragegies to meet your buyer's needs - every time 
SN  - 0273712466 :
PY  - 2007///
CY  - Harlow, England
PB  - Prentice Hall
KW  - Selling
KW  - Customer services
ER  -