00828cam a22002292 4500 0000021277 20151217152229.0 120307s xx 000 0 eng d 0070435049 : KABU KABU Customer relationship management : emerging concepts, tools and applications / editors, Jagdish N Sheth, Atul Parvatiyar, G Shainesh. New Delhi : Tata McGraw-Hill, 2001. xv, 544 p. Customer relations. Congress Management. 0000182099 Relationship marketing Congresses. 0000182100 Sheth, Jagdish N. 0000182101 Parvatiyar, Atul. 0000182102 Shinesh, G. 0000182103 p4680 KES 120307 1 9626 9626 0 0 lcc 0 KABU KABU 2015-12-17 0 HF5415.5 .C87 2001 c.1 20677 2015-12-17 00:00:00 2015-12-17 BK