00620nam a22002052  4500001001100000005001700011008004100028020001700069040001500086100003200101245011300133250001400246260003000260300001900290650002800309700003600337700003500373852000300408852000300411000002150920151217152233.0120618s         xx           000 0 eng d  a0538480556 :  aKABUcKABU1 aAllen, Gemmy S.@000018240910aManagement :ban approach to customer expectations /cGemmy S. Allen, Warren R. Plunkett, Raymond F. Attner.  a10th  ed.  aLondon :bCengage,c2013.  axxiii, 717  p. 0aManagement.@00000839201 aPlunkett, Warren R.@00001824101 aAttner, Raymond F.@00001824111 1