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  <titleInfo>
    <title>Management</title>
    <subTitle>an approach to customer expectations</subTitle>
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    <namePart>Allen, Gemmy S.</namePart>
    <role>
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    <namePart>Plunkett, Warren R.</namePart>
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  <name type="personal">
    <namePart>Attner, Raymond F.</namePart>
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    <publisher>Cengage</publisher>
    <dateIssued>2013</dateIssued>
    <edition>10th  ed.</edition>
    <issuance>monographic</issuance>
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    <extent>xxiii, 717  p.</extent>
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  <note type="statement of responsibility">Gemmy S. Allen, Warren R. Plunkett, Raymond F. Attner.</note>
  <subject authority="lcsh">
    <topic>Management</topic>
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  <identifier type="isbn">0538480556 :</identifier>
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