000 00474nam a22001697a 4500
999 _c16569
_d16569
003 OSt
005 20171010154537.0
008 171010b xxu||||| |||| 00| 0 eng d
020 _a0452271029
040 _cKABU
050 _aHD62.15
_b.C74 1994 C.1
100 _4548p.
245 _aThe five pillars of TQM
_bhow to make total quality management work for you
_cBill Creech
260 _aNew York
_bTruman Talley Books/Plume
_c1994
300 _a548p.
942 _2lcc
_cBK