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001			22937435
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007			cr_|||||||||||
008			230119s2023 nyu o 000 0 eng
010			_a 2023002435
020			_a9780593511695 _q(ebook)
020			_z9780143137597 _q(trade paperback)
035			_a22937435
040			_aDLC _beng _cDLC _erda
042			_apcc
050	0	0	_aBF637.C45 _b2023
082	0	0	_a158.2 _223/eng/20230119
100	1		_aStone, Douglas, _d1958- _eauthor.
245	1	0	_aDifficult conversations : _bhow to discuss what matters most / _cDouglas Stone, Bruce Patton, Sheila Heen, Roger Fisher.
250			_aRevised edition.
263			_a2308
264		1	_aNew York : _bPenguin Books, _c2023.
300			_a1 online resource
336			_atext _btxt _2rdacontent
337			_acomputer _bc _2rdamedia
338			_aonline resource _bcr _2rdacarrier
500			_aRevised edition of Difficult conversations, 1999.
520			_a"The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving"-- _cProvided by publisher.
583			_aCataloguing: _c20260721 _kgtanuigtanui
588			_aDescription based on print version record and CIP data provided by publisher; resource not viewed.
650		0	_aInterpersonal communication.
650		0	_aInterpersonal communication _xCase studies.
700	1		_aPatton, Bruce, _eauthor.
700	1		_aHeen, Sheila, _eauthor.
776	0	8	_iPrint version: _aStone, Douglas, 1958- _tDifficult conversations _bRevised edition. _dNew York : Penguin Books, 2023 _z9780143137597 _w(DLC) 2023002434
906			_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg
942			_2lcc _cBK
999			_c21912 _d21911