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|---|---|---|---|
| 001 | 0000023816 | ||
| 005 | 20151217152249.0 | ||
| 008 | 130327s xx 000 0 eng d | ||
| 020 | _a8170005766 : | ||
| 040 |
_aKABU _cKABU |
||
| 100 | 1 |
_aHernon, Peter. _@0000157839 |
|
| 245 | 1 | 0 |
_aAssessing service quality : _bsatisfying the expectations of library customers / _cPeter Hernon and Ellen Altman. |
| 250 | _aALA ed. | ||
| 260 |
_aNew Delhi : _bEss Ess, _c2009. |
||
| 300 | _axvii, 243 p. | ||
| 650 | 0 |
_aPublic services (Libraries) _xEvaluation. _@0000183531 |
|
| 650 | 0 |
_aPublic services (Libraries) _xEvaluation. _zUnited States. _@0000183532 |
|
| 700 | 1 |
_aAltman, Ellen. _@0000183533 |
|
| 852 | 1 | _9p2150 KES | |
| 908 | _a130327 | ||
| 950 | _@1 | ||
| 999 |
_c9985 _d9985 |
||