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Service operations management /

Fitzsimmons, James A.

Service operations management / James A. Fitzsimmons, Mona J. Fitzsimmons. - 5th ed. - Boston : McGraw-Hill, 2006. - xiv, 604 p. + 1 CD-ROM.

ISBN: 0070615663

Subjects--Topical Terms:
Service industries--Management.
Operations research.

LC Class. No.: HD9980.5 / .F582006

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