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Customer satisfaction in five star hotels using servqual model

Simiyu, Roselene Nanjala

Customer satisfaction in five star hotels using servqual model a case study of Sarova hotels Roselyne Nanjala Simiyu - 1st ed. - Nakuru, Kenya Kabarak university 2014 - xi, 55 p. CD-ROM

LC Class. No.: HF5415.5 / .S56 2014 c. 1

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