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Service management

Fitzsimmons, James A.

Service management operations, strategy, information technology James A. Fitzsimmons, Mona J, Fitzsimmons and Sanjeev Bordoloi - 8th ed. - New York McGraw Hill Education 2014 - xviii, 524 p.

ISBN: 125901065

Subjects--Topical Terms:
Service industries --Management

LC Class. No.: KTC HD9980.5 / .F58 2014

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