Service management
Fitzsimmons, James A.
Service management operations, strategy, information technology James A. Fitzsimmons, Mona J, Fitzsimmons and Sanjeev Bordoloi - 9th ed. - New York McGraw Hill Education 2019 - xx, 520 p.
1260092424
Service industries --Management
KTC HD9980.5 / .F58 2019 c. 1
Service management operations, strategy, information technology James A. Fitzsimmons, Mona J, Fitzsimmons and Sanjeev Bordoloi - 9th ed. - New York McGraw Hill Education 2019 - xx, 520 p.
1260092424
Service industries --Management
KTC HD9980.5 / .F58 2019 c. 1