Service operations management :
Johnston, Robert.
Service operations management : improving service delivery / Robert Johnston and Graham Clark. - 3rd ed. - Harlow, England : Prentice Hall, 2008. - xvi, 533 p.
1405847322 :
Service industries--Management.
Service operations management : improving service delivery / Robert Johnston and Graham Clark. - 3rd ed. - Harlow, England : Prentice Hall, 2008. - xvi, 533 p.
1405847322 :
Service industries--Management.