Service operations management /
Fitzsimmons, James A.
Service operations management / James A. Fitzsimmons, Mona J. Fitzsimmons. - 7th ed. - Boston : McGraw-Hill, 2011. - xviii, 541 p.
0071289276
Service industries--Management.
Operations research.
HD9980.5 / .F582011
Service operations management / James A. Fitzsimmons, Mona J. Fitzsimmons. - 7th ed. - Boston : McGraw-Hill, 2011. - xviii, 541 p.
0071289276
Service industries--Management.
Operations research.
HD9980.5 / .F582011