ISO 10002 Quality management - Customer satisfaction : (Record no. 15291)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00662cam a22001932 4500 |
| 001 - CONTROL NUMBER | |
| control field | 0000023522 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20151217161203.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 130211s xx 000 0 eng d |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | KABU |
| Transcribing agency | KABU |
| 110 2# - MAIN ENTRY--CORPORATE NAME | |
| Corporate name or jurisdiction name as entry element | International Organization for Standardization [ISO] |
| -- | 0000182946 |
| 245 10 - TITLE STATEMENT | |
| Title | ISO 10002 Quality management - Customer satisfaction : |
| Remainder of title | guidelines for complaints handling in organizations / |
| Statement of responsibility, etc. | ISO. |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 1st ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | Geneva : |
| Name of publisher, distributor, etc. | ISO, |
| Date of publication, distribution, etc. | 2004. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | vii, 23 p. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Consumer complaints. |
| -- | 0000182959 |
| 852 1# - LOCATION | |
| -- | p11923 KES |
| 908 ## - PUT COMMAND PARAMETER (RLIN) | |
| Put command parameter | 130211 |
| 950 ## - LOCAL HOLDINGS (RLIN) | |
| -- | 1 |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Not For Loan | Kabarak, Main Campus | Kabarak, Main Campus | 17/12/2015 | HF5415.52 .I86 2004 c. 1 | 014347 | 17/12/2015 | 17/12/2015 | Reference |