Services marketing : integrating customer focus / Valarie A. Zeithaml, Mary Jo Bitner.
Material type:
TextPublication details: Boston : Irwin/McGraw-Hill, 2003.Edition: 3rd edDescription: xx, 668 p. : ill. ; 26 cmISBN: - 0071199144 :
- HD9980.5 .Z45 2003
| Item type | Current library | Call number | Status | Date due | Barcode | |
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General Collection
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Kabarak, Main Campus | HD9980.5 .Z45 2003 c.1 (Browse shelf(Opens below)) | Available | 002764 | ||
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General Collection
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Kabarak, Main Campus | HD9980.5 .Z45 2003 c.2 (Browse shelf(Opens below)) | Available | 002765 | ||
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General Collection
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Kabarak, Main Campus | HD9980.5 .Z45 2003 c.3 (Browse shelf(Opens below)) | Available | 002766 | ||
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General Collection
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Kabarak, Nakuru City Campus | HD9980.5 .Z45 2003 (Browse shelf(Opens below)) | Available | 010151 |
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| HD9980.5 .J64 2008 c. 1 Service operations management : | HD9980.5 .L68 2004 c. 1 Services marketing : | HD9980.5 .L68 2004 c. 2 Services marketing : | HD9980.5 .Z45 2003 Services marketing : | HE336 .S25 2014 c. 1 Effects of diversification strategies on performance of travel agencies in Kenya / | HE367 .K42W37 c. 1 Road infrastructure policies in Kenya : | HE367 .K42W37 c. 2 Road infrastructure policies in Kenya : |
Includes bibliographical references and index.
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