Assessing service quality : satisfying the expectations of library customers / Peter Hernon and Ellen Altman.
Material type: TextPublication details: New Delhi : Ess Ess, 2009.Edition: ALA edDescription: xvii, 243 pISBN:- 8170005766 :
Item type | Current library | Call number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|
General Collection | Kabarak, Main Campus | Z711 .H47 2009 c. 1 (Browse shelf(Opens below)) | Available | 014859 |
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