TY  - BOOK
ED  - International Organization for Standardization [ISO]
TI  - !SO 9004 Managing for the sustained success of an organization: a quality management approach 
PY  - 2009///
CY  - Geneva
PB  - ISO
KW  - Management audit
KW  - Standards
KW  - Organizational effectiveness
KW  - Evaluation
KW  - Total quality management
ER  -