Simiyu, Roselene Nanjala <br/><br/>
Customer satisfaction in five star hotels using servqual model  a case study of Sarova hotels 
Roselyne Nanjala Simiyu 
 - 1st ed. 
 - Nakuru, Kenya  Kabarak university  2014 
 - xi, 55 p.  CD-ROM 
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .S56 2014 c. 1