TY  - BOOK
AU  - Simiyu, Roselene Nanjala
AU  - Njanja, Lily
TI  - Customer satisfaction in five star hotels using servqual model: a case study of Sarova hotels
AV  - HF5415.5 .S56 2014 c. 1
PY  - 2014///
CY  - Nakuru, Kenya
PB  - Kabarak university
ER  -