TY  - BOOK
AU  - Zartman, I. William
TI  - Negotiation and conflict management: essays on theory and practice 
SN  - 0415545293
AV  - JZ5538 .Z37 2008
PY  - 2008///
CY  - London
PB  - Routledge
KW  - Conflict management
KW  - Negotiation
ER  -