TY  - BOOK
AU  - Kouzes, James M.
AU  - Barry Z. Posner 
TI  - Credibility : How leaders  gain  and lose it, why people demand it 
SN  - 9780470651711
AV  - HD 57.7  .K68 2011 C.1 
PY  - 2011///
CY  - USA 
PB  - Jossey-Bass a Wiley Imprint 
KW  - Leadership
KW  - Executive ability
KW  - Interpersonal relations
ER  -