Wright, J. Nevan <br/><br/>
The management of service operations 

 - 2nd ed. 
 - Austratlia  South-Western Cengage Learning  2004 
 - xxi, 346 p. 
<br/><br/><label>ISBN: </label>1844800513 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management
<br/><br/><label>LC Class. No.: </label>HD9980.5  / .W75 2004 c. 1