TY  - BOOK
AU  - Rao,K.Rama Mohana
TI  - Services marketing
SN  - 8131732250 :
AV  - HD9980.5 .R36 2011 c. 1
PY  - 2011///
CY  - India
PB  - Dorling Kindersley
KW  - Service industries
KW  - Marketing
KW  - Customer services
ER  -